Support
How to get help
If something is broken, unclear, or blocking you, we want to hear about it. We respond same-day where we can.
Best for
Broken flows, invite or sign-in problems, account questions, and anything that feels unclear or wrong.
Fastest route
Use the in-app support form if you are signed in. It gives us the context we need to help quickly.
Fallback
Email support directly if you cannot log in. Include your role and device.
Contact us
Send bug reports, account issues, trainer-client linking problems, and general feedback to support@treno.app.
What to include
Whether you are a Personal Trainer, individual, or client
Whether the issue happened on web or mobile
The exact step you were trying to complete
What you expected to happen
What actually happened instead
A screenshot or screen recording if you can share one
What we can help with
Sign-in, invites, and accounts
Invite links, sign-in problems, invite acceptance, and trainer-client connection issues.
Plans and coaching
Missing plans, trainer assignment problems, client visibility issues, and anything blocking the coaching flow.
Bugs and usability
Broken buttons, wrong data, layout issues, and places where the app feels unclear or unsafe.