Support

How support works during the beta

Private beta support is intentionally high-touch. If something breaks, feels unclear, or interrupts a trainer-client workflow, the goal is to get you unstuck quickly and turn that feedback into product improvement.

Best for

Broken flows, invite issues, confusing UX, account questions, and beta feedback.

Fastest route

Use the in-app support form if you can access settings. It gives the team the right context faster.

Fallback

If you are blocked before login, email support directly and include your role and device.

Contact support

Send onboarding questions, bug reports, account issues, trainer-client linking problems, and general beta feedback to support@mealandmotion.app.

Email support Read the FAQ

What to include in a support request

Whether you are a Personal Trainer or client

Whether the issue happened on web or mobile

The exact step you were trying to complete

What you expected to happen

What actually happened instead

Any screenshot or screen recording you can share

What support can help with

Account access and onboarding

Invite links, sign-in problems, acceptance flow issues, and confusion around trainer-client connection states.

Plans and coaching workflow

Missing plans, trainer assignment issues, client visibility problems, and anything that blocks the coaching loop.

Product bugs and usability

Broken buttons, incorrect data, layout issues, timing bugs, and places where the product feels unclear or unsafe.

Beta support expectations

Support during beta is personal and practical. The focus is getting people unblocked, clarifying intent, and learning where the product still needs polish.

You may occasionally be asked for extra context, screenshots, or the exact steps you took so the issue can be reproduced quickly.

If you are testing with real clients, please report anything that feels trust-breaking or confusing as early as possible. In a coaching product, clarity and confidence matter as much as raw feature count.